Privacy Policy
Your privacy is fundamental to our business. This policy explains how DesignForge collects, uses, and protects your personal information.
Introduction
DesignForge Ltd ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, store, and protect your information when you visit our website and use our design services.
This policy applies to all visitors and users of our website located at designforge.company. By using our services, you acknowledge that you have read and understood this privacy policy.
Your Rights Matter
We are committed to transparency and give you full control over your personal data. You have the right to access, rectify, erase, restrict processing, and object to certain uses of your data.
Information We Collect
Personal Information
When you engage with our services, we may collect:
- Name, email address, phone number, and mailing address
- Business information (company name, job title, industry)
- Communication preferences and contact history
- Project requirements and design preferences
- Payment information and billing details
Automatically Collected Information
When you visit our website, we automatically collect:
- IP address, browser type, and device information
- Website usage data (pages visited, time spent, click patterns)
- Referring websites and search terms
- Cookies and similar tracking technologies
- Location data (country/city level, not precise)
Third-Party Sources
We may receive information from:
- Social media platforms (when you connect accounts)
- Business partners and service providers
- Public databases and professional networks
- Referral sources and customer recommendations
How We Use Your Information
Service Delivery
- • Providing design services and consultations
- • Processing orders and managing projects
- • Customer support and communication
- • Quality assurance and service improvement
Marketing & Communication
- • Sending newsletters and design updates
- • Personalizing website experience
- • Promoting relevant design services
- • Conducting market research and analytics
Security & Protection
- • Preventing fraud and unauthorized access
- • Protecting against cyber threats
- • Maintaining website security and integrity
- • Legal compliance and dispute resolution
Business Operations
- • Analytics and performance monitoring
- • Service development and optimization
- • Financial reporting and record keeping
- • Staff training and quality improvement
Data Sharing and Disclosure
We Never Sell Your Data
DesignForge does not sell, rent, or trade your personal information to third parties for marketing purposes. Your trust is more valuable than any revenue from data sales.
Limited Data Sharing
We may share your information only in these specific circumstances:
Service Providers
Trusted partners who help us deliver services (payment processors, hosting providers, analytics tools) under strict confidentiality agreements.
Legal Requirements
When required by law, court order, or to protect our rights, property, or safety, or that of others.
Your Control Over Data Sharing
You have the right to:
Opt Out
Unsubscribe from marketing communications at any time
Review
Request details of what data we share and with whom
Consent
Withdraw consent for specific data uses at any time
Data Security & Protection
Technical Safeguards
- • SSL/TLS encryption for data transmission
- • Encrypted storage of sensitive information
- • Regular security audits and penetration testing
- • Multi-factor authentication for admin access
- • Automated backup and disaster recovery
Operational Security
- • Employee training on data protection
- • Limited access on a need-to-know basis
- • Regular security policy updates
- • Incident response procedures
- • Third-party security assessments
Security Incident Response
In the unlikely event of a data breach, we have comprehensive procedures to:
Immediate Actions
- • Contain and assess the breach
- • Notify affected individuals within 72 hours
- • Report to relevant authorities as required
Ongoing Support
- • Provide guidance on protective steps
- • Offer identity monitoring if appropriate
- • Regular updates until resolution
Cookies and Tracking Technologies
What Are Cookies?
Cookies are small text files stored on your device when you visit our website. They help us provide you with a better experience by remembering your preferences and understanding how you use our site.
We use both session cookies (deleted when you close your browser) and persistent cookies (remain for a set period) to improve functionality and performance.
Essential Cookies
Required for basic website functionality including login, security, and shopping cart features.
Always ActiveAnalytics Cookies
Help us understand how visitors interact with our website by collecting anonymous usage data.
OptionalMarketing Cookies
Used to deliver personalized ads and track the effectiveness of marketing campaigns.
OptionalManaging Your Cookie Preferences
You have full control over cookies on our website:
Browser Settings
- Block or delete cookies in your browser settings
- Set preferences for different types of cookies
- Receive notifications when cookies are set
Third-Party Tools
- Your Online Choices (EU residents)
- Digital Advertising Alliance (US residents)
- Google Analytics Opt-out Browser Add-on
Your Rights and Choices
GDPR Rights (EU Residents)
If you are located in the European Union, you have the following rights under the General Data Protection Regulation:
Right of Access
Request a copy of all personal data we hold about you, including how it's processed and shared.
Right to Rectification
Correct inaccurate or incomplete information we have about you.
Right to Erasure
Request deletion of your personal data under certain circumstances ("right to be forgotten").
Right to Restrict Processing
Limit how we use your data while you dispute its accuracy or object to processing.
Right to Data Portability
Receive your data in a structured, machine-readable format to transfer to another service.
Right to Object
Object to certain types of data processing, including direct marketing.
How to Exercise Your Rights
Written Request
Send a signed letter with your request and proof of identity
DesignForge Ltd
125 Bishopsgate, London EC2M 1JY
Response Time
We respond to all requests within one month, including complex cases
International Data Transfers
Our Global Approach
DesignForge operates internationally, and your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for all international transfers.
Transfer Safeguards
- Adequacy Decisions (EU Commission approved countries)
- Standard Contractual Clauses (SCCs)
- Binding Corporate Rules
- Certification schemes and codes of conduct
Common Transfer Scenarios
- Cloud storage (AWS, Google Cloud, Microsoft Azure)
- Email service providers (SendGrid, Mailchimp)
- Analytics services (Google Analytics, Mixpanel)
- Customer support platforms (Zendesk, Intercom)
Your Choices
You can contact us to learn more about international transfers or object to specific transfers that may affect you.
Contact Our Data TeamData Retention
Our Retention Policy
We retain your personal data only as long as necessary for the purposes outlined in this privacy policy. The retention period varies based on the type of data and the reason for collection.
Active Account Data
- Customer Information: Duration of account + 3 years
- Project Files: Duration of project + 2 years
- Communication Logs: 2 years from last contact
- Support Tickets: 1 year after resolution
Marketing & Analytics
- Email Subscriptions: Until unsubscribed
- Analytics Data: 26 months (Google Analytics default)
- Website Logs: 12 months
- Cookie Data: As specified in cookie settings
Retention Scenarios
Legal Requirements
Some data is retained longer due to legal obligations, tax requirements, or ongoing disputes.
Legitimate Interest
We may retain certain data to improve our services, prevent fraud, and ensure security.
Your Request
You can request earlier deletion of your data, and we'll comply where legally possible.
Automatic Deletion Process
We have automated systems that regularly review and delete data that has exceeded the retention period. This process runs quarterly and includes:
- • Archiving inactive customer accounts and associated data
- • Deleting expired marketing consent records
- • Removing outdated website analytics data
- • Purging expired support ticket records
Children's Privacy
Age Restriction
Our services are designed for business professionals and are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can remove the information from our systems.
Protective Measures
- We use age verification for account creation
- Regular monitoring for child-directed content
- Immediate deletion of suspected child data
- No behavioral advertising to minors
What to Do
If you are a parent:
- • Supervise your child's internet usage
- • Monitor our website for age-appropriate content
- • Contact us if you suspect data collection
- • Teach children about online privacy
If you're under 18:
- • Get parental permission before using our services
- • Don't share personal information without approval
- • Report any suspicious requests for data
Updates to This Privacy Policy
Policy Evolution
We may update this privacy policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make changes, we will:
Notification Methods
- Email notifications to active subscribers
- Website banner notification
- Updated "Last Modified" date
- Version control and archive access
When We Update
- • New data collection practices
- • Changes in legal compliance
- • New service offerings
- • Updated third-party integrations
- • Security enhancements
- • User rights modifications
Your Rights When Policies Change
When we make material changes to this privacy policy, you have the right to:
Review Changes
Access the previous version of the policy for comparison
Object to Changes
Withdraw consent for data processing that changes significantly
Close Account
Delete your account and associated data if you disagree with changes
Staying Informed
To stay updated about our privacy practices:
Contact Information
Data Protection Team
Address
DesignForge Ltd
125 Bishopsgate
London EC2M 1JY
United Kingdom
Regulatory Authorities
If you are unsatisfied with our response, you can also contact your local data protection authority:
United Kingdom
Information Commissioner's Office (ICO)
Website: ico.org.uk
Phone: 0303 123 1113
European Union
Your local Data Protection Authority
Find your DPA at: edpb.europa.eu
Other Regions
Contact your country's privacy regulator